Draft for product review. Not a legally approved document.

Refund and Cancellation Policy

This policy covers purchases on HUDSUPP, run by Dafter Punk Technologies. It is part of our Terms of Use. Free Blueprints cost nothing, so no refund applies to them.

1. Full refund within 7 days

You can ask for a full refund within 7 days of buying a Creator Pass or a 1:1 pass.

Creator Pass (not available): full refund if you ask within 7 days of purchase.

1:1 pass (not available): full refund within 7 days of purchase, as long as the creator has not yet delivered any private Blueprint to you. If a private Blueprint has already been delivered, the refund amount is decided case by case under the 1:1 dispute process in section 4.

When a refund is approved, the access you bought ends.

2. How to ask for a refund

Email support@hudsupp.com from the email address on your HUDSUPP account.

Include your invoice number or payment reference, and say which purchase it is for.

We will reply [within X working days].

3. When your refund arrives

Approved refunds go back to the original payment method you used. [Add the usual time your payment gateway takes, in working days, for UPI, cards and netbanking.]

4. After 7 days, and 1:1 problems

After 7 days, purchases are not refundable, except in these cases:

1:1 issues. If something goes wrong with a 1:1 package (fewer Blueprints than agreed, or late delivery), tell the creator in the message thread first. The creator has 7 days to fix it. If it is not fixed, email support@hudsupp.com. We will review the locked offer card and the thread and decide on a full refund, a partial refund, or no refund. Our decision is final within HUDSUPP and does not limit your legal rights.

Payment problems. If you were charged twice, or charged and your access did not unlock, write to us with your payment reference. We will unlock your access or refund the extra amount.

Where the law requires a refund.

5. Pending or failed payments

UPI payments can stay pending for a while. Access unlocks automatically when the payment is confirmed. If your payment failed but money left your account, contact us at support@hudsupp.com with your payment reference.

6. Cancellation

Creator Passes and 1:1 passes are one-time payments. There is no subscription and nothing renews automatically, so there is nothing to cancel. Until you pay, you can walk away from a 1:1 offer at any time. Once you pay, the offer is locked, and the refund rules above apply.

7. Closing your account

Deleting your account does not itself trigger a refund. If we close your account for a reason other than a breach of our Terms, we will refund any purchase still inside the 7-day window.

8. Questions or complaints

Write to support@hudsupp.com. Our grievance process is on the Contact page.